Hardwiring Service Excellence and Reconnecting with Purpose Workshop

Presenter: Service Excellence and Studer Champion, Germaine McAuley

ATTENTION: ADMINISTRATORS – EXECUTIVE DIRECTORS – MANAGERS – NURSES
SOCIAL WORKERS – ANYONE WHO SERVES PATIENTS/RESIDENTS/CLIENTS AS CUSTOMERS

This workshop will provide employees and leaders with tools, materials and strategies  for improving the patient and employee experience.

Reconnect with your purpose and reason for going into healthcare in this motivational presentation. Learn how to become a service excellence leader.

Leaders will learn about performance management and tools for managing high, middle and low performers. Employees will learn what it means to become an invaluable high performer and achieve and maintain job security.